Frequently Asked Questions

What is LoveStat?

LoveStat is a unique online dating website for an amazing community of people, including: healthcare professionals, those working in the healthcare industry or related services, or anyone working in a field that aims to improve the lives of others. Learn more here!

Does LoveStat cost anything?

There is no cost to create an account on LoveStat or to search for matches. We have additional features available for a monthly fee (coming soon!).

Can I still create an account if I'm not a member of the healthcare community?

Yes, as long as you share a belief in the LoveStat mission.

How do I create an account?

It's easy and free! Head over to our homepage to start your account!

I can't remember my username or password. Where can I find it?

As long as you remember what email address you used to start your account, that's all we need to retrieve your account information. Use the Password Retrieval form and we'll send you an email shortly.

Who can see my profile?

All LoveStat users can see your profile, so be careful with what information you post to it. The only users that can not see your profile are users that have blocked you or users you have blocked.

How do I edit my profile?

To edit your visible profile, head over to My Account. Or to edit your account settings, head over to Settings.

How do I edit my username?

Users with free accounts are not able to edit their usernames. Users with an upgraded account (coming soon) can go to their Settings and change their username there.

How do I send someone a message?

To send any other user a message, visit their profile and click on the Message icon. Type your message, press send, and voila!

How do I upload a picture to my profile?

You can upload, edit, reorder, and delete your photos all from My Account. Drag the photos into the outlined box or use the available link to Browse for your photos.

What photo files are accepted?

You can upload .JPG and .PNG images to your profile. Files should also be under 5MB. We recommend your files are at least 400px by 400px.

I have no matches—what gives?

LoveStat is still VERY new which means our dating pool is still very shallow. You can help us deepen our user base by inviting your friends, family members, coworkers, acquaintances, that cute nurse at the blood drive, and your second-cousin-twice-removed's college roommate.

How do I turn off email notifications?

Go to your Settings and turn your notifications on and off in the Email Notification panel.

What's the difference between blocking a user and reporting a user?

When you block a user, they will be removed from your future searches. They will not be able to view you or your account, and you will not be able to view them. The blocked user won't be able to send you messages and you won't be able to send them messages. When you report a user, you should be doing so because they are being abusive, offensive, inappropriate, or are violating LoveStat's Terms of Use and Policies. You can report a user's profile as well as user photos. Once you send your report in, LoveStat will look into the case and take appropriate action against the user in question.

I blocked someone but I decided it was a mistake. How can I unblock them?

Just head over to Blocked Users (under Settings) and press unblock next to the user's name.

Why has my account been deleted?

Designed for professionals, LoveStat expects its users to behave as such. We have a zero tolerance policy for users who are married, upload fake photos or profiles, use profanity, are rude or abusive, upload nude photos, or send messages of a sexual nature when first making contact with another user, or who violate our terms of use policy in any way. Any user who does not behave in a professional manner will be deleted without notice, and will not be allowed future membership to LoveStat.

Why was my photo deleted?

If you had a photo deleted, it was because it was reported to us and violated our Terms of Use and/or Policy.

I want to delete my account. How do I delete it?

You don't have to delete your account - you can deactivate your account instead and come back later when you're ready. If you do need to delete your account take into consideration this can not be reversed and you won't be able to log in with the email address or username you used. You can delete or deactivate your account under settings in your profile.

I can't find an answer to my question. What should I do?

Head over to our contact page and send us your question. We'll be back to you shortly.

I found a glitch/bug. What should I do?

Send us an email to info@lovestat.com and we'll get right on it!

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